COVID 19

Before entering I ask that you use the provided hand sanitizer and be wearing your mask. Your mask will need to remain on and over your nose for the entire duration of your stay. Please arrive as close to your appointment time as possible and wait outside and we will come to get you when it is time for your appointment to begin.

Should you need to Cancel

Your appointment is reserved just for you. A late cancellation or missed appointment leaves a gap in the therapist’s (my) day that could have been filled by another client. As such, we require 12 hours notice for any cancellations or changes to your appointment. Clients who provide less than 12 hours notice or miss their appointment are subject to a cancellation fee.

We understand that emergencies and serious illnesses do come up, and we may waive or reverse the fee depending on your individual situation. We do not consider scheduling conflicts to be emergencies.

Cell Phones

We ask that you turn off or silence your cell phone before your appointment or class begins.

Ethics

As a Registered Massage Therapist, Kerri Webb adheres to the ethics guidelines outlined by The College of Massage Therapists of Ontario. As a patient, you have the right to question the therapy you are receiving and to stop a session at any time. Any requests for the therapist to perform an illegal or unethical act will result in immediate termination of the treatment, and the full appointment fee will still apply.

Disrobing for Massage Session

Partial or full disrobing is recommended for your massage therapy session. We create a very safe, private environment and give great attention to proper draping. We recognize and respect cultural and personal attitudes towards disrobing. Please speak with your massage therapist if you have any questions or concerns.

First Time Appointments

We ask that you arrive 10 – 15 minutes early for your first appointment to complete any necessary intake forms and other required administration.

Health Care Records

Kerri Webb RMT, and its associated practitioners, will keep a record of health services provided that will be kept confidential and will not be released to others unless so directed by you or unless the law requires it. You are allowed access to your Health Care Record unless we (or your Physician) are concerned that disclosure of this record may result in significant harm to your safety or mental or physical health. Otherwise, you may look at your Health Care Record and request a copy of it by paying the appropriate fee. In a medical emergency, you will have access to it as soon as possible. Otherwise, we will be able to produce a copy of it, if so requested or approved by you, within 30 days of receiving the request. We will not provide access to the records of a patient who is under 19 years of age to a guardian or parent of the patient in situations where the subject matter of the record is health care that was provided without the consent of the parent or guardian (except where authorized by the patient or by law). Information from your Health Care Record may be analyzed for research purposes, but your identity will be protected and kept confidential. The original copy of your Health Care Record is the property of Kerri Webb RMT, and will not leave the premises.

Hygiene

All practitioners, instructors, staff, and clients are expected to follow proper hygiene precautions for infection control and public health. We maintain a comfortable and tidy environment and regularly clean and sanitize our equipment and linens. We expect you to keep your hygiene in mind when visiting us, as you will be sharing a small space with your practitioner. Please recognize that vigorous activities should be avoided immediately prior to your appointment or class in order to be respectful of proper hygiene etiquette.

Insurance Receipts

We will provide you with appropriate documentation for making an insurance claim after a massage treatment has been provided and paid for. Insurance receipts are issued according to the guidelines of the College of Massage Therapists of Ontario and are given only in the name of the person receiving the treatment for the date of the actual treatment.

Privacy

At Kerri Webb RMT, we have a strict privacy policy in regards to collecting, using, securing, and disclosing your personal information. We collect your personal information for the purpose of treatment, instruction, and related administrative purposes and do not share your information unless specifically requested by you or if the law requires it.

Refunds

We do not offer refunds on services that have been provided or on gift certificates or packages that have been purchased.

Sickness Policy

Kerri Webb RMT recognizes that both practitioners and clients are vulnerable to infections and illness. Therefore, we ask everyone to take proper precautions in regards to protecting themselves and others from the spread of colds, cases of flu, and other infections or illnesses when at our clinic. Please try to give us more than 24-hours notice if you are too unwell to attend. In the event that a practitioner is unwell, we will do our best to reschedule your appointment in a timely manner, or we will cancel your appointment at no charge to you.

Complaints

We make every effort to ensure that your experience at the Kerri Webb RMT Clinic is a great one. However, if you have any concerns, please let us know in person or by email at webb.kerr@gmail.com.